SHIPPING & RETURNS
Shipping Information
- Shipping available all throughout the U.S through USPS. Currently, we do not offer shipment to US Virgin Island or International.
- Shipments may take (7) business days for delivery. Actual delivery date depends on origin and destination.
- Shipping delays may occur due to high volume of orders & USPS.
Shipping Rates (USA)
- FREE Shipping: 3-8 business days (Available only for $50+ orders)
- Standard Shipping: $4.95 in 3-5 business days (Less than $50 orders)
- Expedited Shipping: $14.95
- Overnight Shipping: $49.95
Shipping Address & Billing Address
- SHIPPING ADDRESS: Input your shipping address for product delivery. Make sure the information included is accurate (city, state, zip code and apartment no. if applicable).
- Typos, abbreviations or errors might result in product(s) being shipped back to us.
- After 14 business days, if we do not receive a response within 14 business days, we will cancel and refund your order.
- BILLING ADDRESS: Information must match your credit card billing address exactly with no typos, abbreviations or errors.
Order Confirmation & Tracking
- ORDERS: You will receive a confirmation email once you have successfully placed an order. Email includes Order Number and Receipt.
- SHIPPING: Product will be shipped within 1-2 business days after order is placed.
- TRACKING: We will send a follow-up email regarding your order’s shipping details.
- Tracking Information
- Carrier Information
Payment Options
We currently accept the following forms of payment:
- PayPal
- Visa
- MasterCard
- American Express ™
- Discover
- Online Store Credit
We do accept cash, personal checks or gift cards.
Returns & Exchanges
- We accept returns within 30 days from shipping date.
- Customers are responsible for return shipping and handling fees unless the product is defective.
- Refunds are accepted only for damaged, defective or incorrect items. Allow up to 14 business days from the receipt for your refund to be credited.
- Any used or open products cannot be returned or exchanged.
- DAMAGED / DEFECTIVE / WRONG PRODUCT(S): Please contact our support team at support@luulecollection.com to have the product(s) checked in at our warehouse and we will immediately replace the item with free shipping & handling fees.
*Product Descriptions: We do our best to ensure the accuracy of our product descriptions, but we cannot guarantee that all of our information regarding color appearance and other descriptions are error-free. We can always provide returns for unused products that do not meet accurate specifications.
How to return product(s): Secure the unopened product in well-padded packaging (original packaging or box/envelope) for in-transit damage protection.
MAIL RETURNS TO:
LUULE INC
Attn: LUULE
10302 Trask Ave, unit B
Garden Grove, CA 92843
Changes & Cancellations
- Contact support@luulecollection.com to cancel an order.
- Include the following information: Name, Order No. and Receipt (screenshot of email confirmation).
- We can only cancel orders that are not yet shipped.
- Unfortunately, we cannot make any changes to confirmed orders regarding contact information, shipping address, order selections.
Missing / Lost / Stolen / Damaged Items
- Once product(s) is shipped out and is in the carrier’s possession, our company is no longer responsible for lost, missing, stolen or damaged packages, and we cannot replace the items.